Pre-release version.Mochi Mayhem has not been released yet. This page describes how the game is designed to handle information. It will be finalised, with the publisher's legal details, before release.
Support
Need help with Mochi Mayhem? Email us and we will reply.
Email: support@mochimayhem.ca
Please tell us:
- the kind of device (iPhone, iPad or Android);
- the game's version, shown in Parents' Corner under About;
- what happened, and what you expected.
Please leave out a child's name and other personal details. We keep support emails for 12 months after your last message. If a message shows that it was sent by a child, we reply once and then delete it within 30 days. See the privacy policy.
Restoring purchases
- Tap Restore Purchases in the Shop, in Settings or in Parents' Corner.
- Purchases belong to the store account that made them. Purchases made in one app store don't carry over to another.
- On iPhone and iPad, purchases such as Remove Ads are shared with your Family Sharing group.
- On Android, purchases belong to the Google account that made them.
Refunds
Payments are handled by the store you bought from, so refunds are too:
- App Store: ask Apple for a refund through your Apple account.
- Google Play: ask Google for a refund through your Google Play account.
If you have trouble, email us and we will help where we can.
Moving to a new device
Progress is saved on the device, with no account. It moves to a new device with your device's own backup. On Android, Picnic Photos aren't included in device backups, so share the ones you want to keep.
Switching off Online Gumbot
Open Settings or Parents' Corner and switch off Online Gumbot. Gumbot then makes every choice on the device, and the game plays fully offline. See the privacy policy for what it sends when it is on.
Reporting an ad
If you see an ad that seems wrong for this game, email us. Tell us when you saw it and what it showed, so we can look into it.
Privacy and your data
Who we are
The makers of Mochi Mayhem are based in Canada. Email is the way to reach us. The publisher's legal details will be added here before the game is released.