Pre-release version.Mochi Mayhem has not been released yet. This page describes how the game is designed to handle information. It will be finalised, with the publisher's legal details, before release.
Your data
Almost everything the game knows stays on your device, where you can delete it yourself. This page explains what is kept where, and how to ask us for a copy or for deletion.
What stays only on your device
We can't see any of this. It never leaves the device, except in your device's own backup.
- Player profiles: a name picked from word lists, and a character picture.
- Progress: levels, stars, the Mochi Album, Daily Challenge records and where a level was left off.
- Picnic Photos.
- Candy, Power Points, superpowers and items collected or bought.
- A record of what was bought, so the game can unlock it.
- Game settings and Parents' Corner choices.
- Play summaries waiting to be sent, only while play summaries are switched on.
Deleting data on your device
Open Parents' Corner (in Settings, behind the grown-up check), then go to Players:
- Delete next to a player removes that player's profile, progress and photos.
- Delete all data on this device removes every save, every photo and anything waiting to be sent.
Each asks you to confirm twice. Deleting can't be undone. Purchases that the store can restore, such as Remove Ads, come back with Restore Purchases.
Removing the game from the device also removes its data. Copies in your device's own backup are kept by Apple or Google under their own settings.
What we hold on our servers
| What | Can we find yours? | When it is deleted |
|---|---|---|
| Play summaries (only if a grown-up switched them on) | No. They aren't linked to a person or a device, and a new random code is used each time the game opens. | Automatically within 90 days (Gumbot's choices within 30 days). Only totals are kept. |
| Online Gumbot requests | No. We keep no copy of requests. | The device's internet address is gone from memory within 24 hours. |
| Emails you sent to support | Yes, by the email address you wrote from. | 12 months after your last message, or sooner if you ask. |
To stop anything more being sent, switch off "Share play summaries" and "Online Gumbot" in Parents' Corner.
How to ask for a copy or for deletion
- Email support@mochimayhem.ca.
- Start the subject with "Privacy request".
- Say whether you want a copy, a correction or deletion, and what it is about.
- If it is about emails you sent us, write from the same address.
We will reply as soon as we can, and within the time the law gives us. We don't need, and won't ask for, a child's name or age.
Data held by others
- Purchases are held by Apple or Google. Ask them through your store account.
- The advertising partner, named here before the game shows any ads, will explain in its own privacy policy how to ask about its data.
- Device backups are held by Apple or Google under your account's settings.
More detail is in our privacy policy.